Our contributions
We care about all things CIX (Customer insights and Experiences) and love sharing our knowledge
HR Bite: Employee Experience
Discover our approach and way of working in this 30-minute video about employee experience. (Dutch)
The 4 big trends in Customer Experience in 2023
The new year is just around the corner, and that means many companies are busy planning for the coming year. Where will their strategy go, and what should the focus be on customer experience? In this article, we talk with Sjors Luiten, CEO at Insocial, and Anouk Piening, Experience Lead at Studio CIX. We ask them what four trends they foresee for 2023 in the world of Customer Experience.
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Read on: https://blog.insocial.eu/de-4-grote-trends-in-customer-experience-in-2023
101 Ideas for Ideas
Every innovation or improvement starts with mapping out who you're doing it for. What are the habits, needs and motivations of your customer? From there you can innovate and improve your customer journey.
We continuously interview customers to bring out these customer insights. Anouk recommended this approach in the book by Katrina Heijne "101 Ideas for Ideas" which helps you to be creative on your own.
Check it out at https://101ideeen.nl.
