We are here to help you create memorable experiences
Whether you would like to design or improve the experience of your customers, your candidates, your patients, your employees, your suppliers or every other human being, we are ready for the challenge!
HOW WE HELP
We bring you the “outside-in” perspective by looking through the eyes of your customers (or every other stakeholder you are interested in). By listening carefully to them, we identify their needs, motives and experiences.
Based on these insights we craft a memorable journey, innovation or insights driven strategy. Taking your organization by the hand to make sure a new way of acting is embedded.
HOW WE WORK
We work in close contact with client teams and use workshop formats to drive engagement and ensure project follow-through and execution.
We promise you no fluffy, or overly intellectual reports, but clear, actionable and real insights that will help you both on the short and the long term.
WHAT WE DO
EXPERIENCE JOURNEY
We help you map out and optimize the moments your customers* engage with your brand. Through in-dept interviews we identify how your customers experience every step in their journey.
Their end-to-end journey is not limited to your current touchpoints and is often most interesting on those moments where you are currently not in touch, but can make a difference for your customers.
Together with your team we develop new strategies to create a memorable experience for your customers.
*Or employees, candidates, patients, suppliers,...
INSIGHTS DRIVEN INNOVATION
We support your product development from scratch where co-creation with the customer is our main design principle.
By analyzing customer data and performing qualitative interviews we form a first view of what an innovation for your business could look like.
Together with your (tech) team we build a prototype to test with your customers. In the user test we collect feedback both on functionality as well as from a needs and experience point of view. Repeating this throughout the development process results in an innovation that customers love.
(CUSTOMER) STRATEGY
From our experience in both strategy consulting and customer insights, we facilitate strategy development projects and workshops.
We support you to develop customer insights based strategies, embrace customer-first decision making, prioritize strategic iniatives and enable focused execution.
OUR PROJECTS
MADURODAM
Optimizing both the customer and employee experience at the Netherlands' most cherished theme park
“Through the interviews we got a deep understanding of how our customers experience us and what their needs are. During the sessions Anouk did a great job engaging employees from all levels in the organization.”
Sander Gielen, Director Madurodam
TIMING
Shifting the mindset throughout the organization of an employment agency by integrating the candidate, client and employee experience
“Anouk and Joep did a great job helping us map out, improve and integrate the candidate, client and employee journey. We were impressed by their structured approach, ‘can do’ mentality and compelling way of presenting the insights. Always aiming for the highest achievable. We were able to implement concrete actions very quickly.”
Janet Remmerswaal, Manager Innovation & Technology Timing
ADG dienstengroep
Enabling a strategic holding company to unify and optimize the employee experience throughout the portfolio of 8 companies
“Anouk and Elin from Studio CIX manage their own customer experience extremely well. They prepare every meeting in great detail and keep the overview of actions and insights for all our companies. We could fully rely on them making this a success for us!”
Ron Steenkuijl, Director Corporate Affairs ADG dienstengroep
RGF STAFFING
Optimizing candidate and client experience for several employment agency labels
“The insights that Studio CIX brings are strongly substantiated by the quotes from the interviews. This really brings it to life and motivates the people that have to change their day-to-day behaviour to create better experiences"
Jeroen Selten, Director Digital & Customer Experience RGF Staffing
INVESTMENT FUND
Delivering actionable improvement ideas based on consumer understanding
"I contacted Elin as we wanted to gain better understanding of the reasons why one of the companies in our portfolio, an indoor theme park, experienced a decline in visitors. She approached the project in a very pragmatic way to enable quick results. Elin and her team delivered us concrete insights and action steps for both short and long term improvements, based on true consumer insights. Communication was easy and clear troughout the project. I would be happy to work together again!"
Isabelle Tennstedt, Partner at Seeder Fund
EUROTECH UNIVERSITIES
FACILITATION OF STRATEGY WORKSHOPS
“We consulted Elin for help in facilitating our strategy development session. She quickly understood what we were looking for and helped us prepare the session in detail. Elin suggested easy to use frameworks and made sure the set up and structure of the workshop would bring out the best results, starting from the big picture and ending with clear action steps and timelines. Elin facilitated our team awayday in an excellent manner. She managed to give us plenty of room to brainstorm while keeping discussions on time and goal-oriented. Elin also did a great job involving every team member, and afterwards summarizing the main outcomes."
Tatiana Panteli, Head of Brussels Office
HEUTINK
Co-creation of a platform based on teachers’ needs and their continuous feedback during the development process
“By starting with identifying the needs of our users, mainly teachers, Anouk helped us craft our future platform. During the development process, she was key in facilitating frequent user tests to make sure we were still on the right track, but also helped prioritize our backlog and tested the platform herself. She is both a strategic thinker (e.g. when presenting to the board) and very hands-on in the execution, connecting with the tech team.”
Albert Jagt, Manager Operations & IT Heutink
OUR TEAM
We have gathered a team of knowledgeable freelancers across the Netherlands and Belgium to bring Customer Insights and Experience to the next level.
Anouk Piening
Experience Lead
Facilitator workshops
Analysis
Ex Bain & Company, The Learning Network, Wehkamp
Elin De Boel
Insights Expert
Facilitator workshops
Analysis
Ex Bain& Company, Danone, Procter & Gamble, Novartis
Henriëtte Banga
Experience VA
Interview coordination
Planning
Ex Ernst & Young
Joep van Rensch
Experience Interviewer
Dutch & English
Ex Altuïtion
Claire Vanneste
Experience Interviewer
Dutch, English & French
Ex Deloitte
CONTACT
Call us or send us a message to discuss how we can help you.
We are a virtual team working from the Netherlands and Belgium for clients throughout Europe.